Return & Exchange Policy – Orange Herb

Last Updated: June 2026

At Orange Herb, we are committed to delivering high-quality natural wellness products, medicinal mushroom supplements, saffron, Sea Buckthorn products, and other herbal health solutions. We carefully inspect every order before dispatch to ensure it reaches you in excellent condition.

Due to the consumable and health-related nature of our products, our Return & Exchange Policy is designed to maintain product safety, hygiene, and quality standards for all customers.

Returns Policy

Products Eligible for Return

A return request may be accepted only if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is defective upon delivery.
  • The package is significantly damaged during transit.
  • An item is missing from your order.

To be eligible, you must notify us within 24 hours of receiving the order.

Products Not Eligible for Return

For hygiene, safety, and quality reasons, we cannot accept returns for:

  • Opened products
  • Used products
  • Consumable wellness products
  • Herbal supplements
  • Saffron products
  • Sea Buckthorn products
  • Medicinal mushroom products
  • Products with tampered seals
  • Products damaged after delivery
  • Orders placed incorrectly by the customer

Once a consumable product has been opened, it cannot be resold or restocked.

Exchange Policy

We offer exchanges only in the following situations:

Eligible Exchange Cases

  • Wrong product delivered
  • Product received in damaged condition
  • Defective product received
  • Missing item confirmed by our team

Upon verification, Orange Herb may arrange:

  • Product replacement
  • Exchange with the correct product
  • Reshipment of missing items

Non-Exchangeable Situations

Exchanges will not be approved for:

  • Change of mind after purchase
  • Personal taste or preference issues
  • Product ordered by mistake
  • Incorrect product selection by customer
  • Delayed deliveries caused by courier partners
  • Dissatisfaction with expected results or outcomes

Individual experiences with wellness products may vary and do not qualify as a product defect.

How to Request a Return or Exchange

If you receive a damaged, defective, or incorrect item:

Step 1

Contact our customer support team within 24 hours of delivery.

Step 2

Share the following details:

  • Order Number
  • Customer Name
  • Product Name
  • Clear photos of:
    • Product received
    • Outer packaging
    • Shipping label
    • Damaged area (if applicable)

Step 3

Our team will review your request and respond within 2–3 business days.

Verification Process

To maintain fairness and prevent misuse, all return and exchange requests are subject to verification.

Orange Herb reserves the right to:

  • Request additional photographs or information.
  • Reject claims that do not meet policy requirements.
  • Decline requests submitted after the specified reporting period.

Reverse Pickup & Return Shipping

If a return or exchange request is approved:

  • Orange Herb may arrange a reverse pickup where service is available.
  • In locations where reverse pickup is unavailable, customers may be asked to ship the product back to a designated address.
  • Return shipping costs may be reimbursed after approval and verification.

Refund for Return Cases

If a replacement product is unavailable, Orange Herb may offer:

  • Full refund
  • Partial refund
  • Store credit

Approved refunds are processed within 5–7 business days to the original payment method.

Cancellation Before Shipment

Orders can be cancelled before they are packed or dispatched.

Once an order has been shipped, cancellation requests cannot be accepted and the order will be governed by this Return & Exchange Policy.

Important Notes

  • Please inspect your package immediately upon delivery.
  • Claims raised after 24 hours of delivery may not be eligible for return or exchange.
  • Product packaging may vary slightly from images displayed on the website without affecting product quality.
  • Orange Herb reserves the final right to approve or reject any return or exchange request.

Contact Us

For any return or exchange-related assistance, please contact:

Orange Herb Customer Support

Email: orangeherb12@gmail.com
+91 9034759766
+91 7404153908

Our Customer Commitment

At Orange Herb, customer satisfaction and product quality are our top priorities. While maintaining strict hygiene and safety standards for consumable wellness products, we are committed to providing fair resolutions whenever genuine issues arise.

Thank you for trusting Orange Herb for your wellness journey.