Shipping Policy – Orange Herb
Last Updated: June 2026
At Orange Herb, we are committed to delivering premium wellness products, medicinal mushroom supplements, saffron, Sea Buckthorn products, and other natural health solutions safely and efficiently to our customers across India. Our products are carefully packed to maintain freshness, quality, and hygiene standards before dispatch.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During promotional campaigns, product launches, or high-demand periods, processing times may be slightly extended.
Shipping Coverage
We currently ship across India through trusted courier and logistics partners.
For international shipping inquiries, customers may contact our support team before placing an order. Shipping availability may vary depending on the destination and product category.
Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
- Free Shipping on prepaid orders above ₹999.
- Orders below ₹999 may incur a nominal shipping charge, which will be displayed during checkout.
- Cash on Delivery (COD), if available, may attract additional handling charges.
Order Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email/SMS
- Tracking ID / AWB Number
- Courier partner details
Customers can track their shipment using the tracking information provided after dispatch.
Packaging Standards
Orange Herb products are packed with utmost care to ensure they reach you in perfect condition.
Our packaging process is designed to protect:
- Premium Saffron (Kesar)
- Cordyceps Militaris Products
- Sea Buckthorn Products
- Natural Wellness Supplements
- Herbal Health Products
Every order undergoes quality checks before shipment to maintain product integrity and customer satisfaction.
Delivery Delays
While we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to:
- Extreme weather conditions
- Natural disasters
- Transport disruptions
- Courier operational issues
- Government restrictions or public holidays
In such cases, our team will make every effort to keep customers informed.
Incorrect Address & Failed Deliveries
Customers are responsible for providing accurate shipping information.
If an order is returned due to:
- Incorrect address
- Incomplete address details
- Customer unavailable for delivery
Additional shipping charges may apply for re-dispatching the order.
Damaged Package During Transit
If you receive a package that appears damaged:
- Take clear photos of the package before opening it.
- Contact our support team within 24 hours of delivery.
- Share your order number along with the images.
Our team will review the issue and provide a suitable resolution.
Contact Us
For any shipping-related questions, please contact:
Orange Herb Support Team
+91 9034759766
+91 7404153908
orangeherb12@gmail.com
We appreciate your trust in Orange Herb and look forward to serving you with premium wellness products and a smooth delivery experience.