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- We at ORGANIC INDIA strive hard to maintain the best possible quality standards during entire product production cycle to deliver the best in quality ORGANIC products, to our consumers.
Our replacement, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers.
The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website orangeherb.com and not applicable for products bought at offline stores or on any third-party platforms.
You can call us on 9034759766 or e-mail us at firstname.lastname@example.org within 7 days from the date of delivery to book an exchange/ return/ refund request.
REPLACEMENT, RETURN & REFUND
- Replacement of the products may be considered in below scenarios –
- In-transit damage of the product if such instances reported within 24 hours of product delivery.
- If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery.
- In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.
- Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.
- Products are delivered on NON – RETURNABLE BASIS
- Return is allowed only in case of delivery of incorrect or damaged products.
- Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
- Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
- Refunds via E-Voucher can be redeemed on next purchase at Organic India within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.